Service Charter

NVCCZ is committed to offering world-class venture capital solutions, empowering entrepreneurs and contributing to the growth and development of Zimbabwe’s economy. We believe in fostering strong relationships based on trust, respect, transparency, and professionalism.

Our Mission

To empower Zimbabwean entrepreneurs and startups, turning their ideas into economically viable ventures.

Our Vision

To be the leading venture capital company in Zimbabwe, empowering entrepreneurs and fostering a vibrant entrepreneurial ecosystem.

Our Vision

NVCCZ is guided by the following values:

  • Accountability – Strive to be answerable and take responsibility for our action s and the consequences thereof;
  • Integrity – Truthful, honourable, reliable, upright and transparent
  • Professionalism – Strive for excellence in all we do, exhibiting high standards of professional ethics
  • Team Work – We take collective responsibility, collaborate, complement and respect each other;
  • Innovativeness – We continuously seek new methods, measures, and novel ways to serve our stakeholders.

Our Services

  • Provision of equity financing
  • Venture capital funding
  • Private Equity Investments

Supportive Functions

  • Business Advisory Services: Offer strategic guidance, mentorship, and networking.
  • Capacity Building: Provide training, workshops, and seminars for entrepreneurs.
  • Market Research and Analysis: Conduct market studies and analysis for investee companies.
  • Monitoring and Evaluation: Track performance of investee companies.
  • Networking and Partnerships: Foster partnerships with local and international investors.

Commitments to Our Clients

Professionalism and Integrity:

To always act with the highest level of professionalism, integrity, and ethical standards.

Personalized Services:

Committed to understanding your unique business needs and providing solutions that are specifically tailored to meet those needs.

Clear and Transparent Communication:

Communicate clearly and regularly with our clients about the progress of investments, funding, and any developments related to their ventures.

Timely Responses:

To understand the importance of time in business. Therefore, we will ensure that all client inquiries are responded to promptly within 48 hours.

Confidentiality:

Our clients’ proprietary information will never be disclosed without explicit consent, except as required by law.

Our Client Service Standards

  • Accessibility
  • Response Time
  • Resolution Time: Feedback Mechanism:

Client Feedback & Complaints Resolution

How to Raise a Concern or Complaint?

1. Contact us via our dedicated client service email or phone line.

2. Clearly outline your concern or complaint, including relevant details and any supporting documentation.

Investigation and Response:

1.Acknowledge receipt of your complaint within 24 hours.

2.Investigate and respond to your complaint within 7 business days.

Resolution and Follow-up:

1.If your complaint is valid, we will take appropriate steps to resolve the matter and follow up to ensure you are satisfied with the outcome.

2.Aim to resolve all complaints in a way that strengthens our relationship with clients.

How You Can Engage with Us

Initial Consultation: We will schedule an introductory meeting to understand your business needs and explore potential opportunities.

Investment Process: Guiding you through every step of the investment process, from due diligence to deal structuring and post-investment support.

Ongoing Support: Even after funding, we will remain a trusted partner, providing ongoing advice, mentor-ship, and support to help your business succeed.

Your Role in Our Partnership

Value collaboration and believe that a strong partnership is built on mutual respect. To ensure a successful relationship, we encourage the following from our clients:

Clear and Open Communication: Keep us informed of changes, challenges, and successes.

Timely Documentation: Provide required documents and information promptly to avoid delays in the process.

Commitment to Growth: Actively engage in the development and growth of your business, utilizing the resources and guidance we provide.